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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Travis Spain

Travis Spain

May 9, 2025

5  out of  5
rating by Travis Spain
"Nikki was easily the best insurance agent, customer service rep, etc., I’ve ever spoken to. She is a one of a kind agent/rep and the most down to earth person you can talk to. My plan was to call and get three auto insurance quotes, she gave me my first one and that was enough. I highly recommend her and her agency. She’s simply THE BEST!"
We responded:
"Thank you, Travis, for sharing your experience! I'm delighted to hear that Nikki made such a positive impression and provided exceptional service. It's wonderful to know that her approach and expertise were exactly what you needed. If you have any further questions or need assistance, feel free to reach out. We're here to help!"
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Mar Re

May 9, 2025

5  out of  5
rating by Mar Re
"It was time for our annual review of our insurance policies at State Farm. The agent assigned to us, Brandon Smith, was extremely through and knowledgeable. We went through each of my policies, (homeowners, life, auto, liability umbrella) line item by line item. He was able to answer all of my questions, offer suggestions and save me money. I will be certain to ask for him next year to do my review again!"
We responded:
"Thank you, Mar, for sharing your experience with us! I'm happy to hear that Brandon provided thorough and knowledgeable assistance during your annual review. It's great to know he could answer all your questions and offer valuable suggestions. We look forward to assisting you again next year! If you have any questions or need further assistance, feel free to reach out."
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Roseline Bien_Aime

May 8, 2025

5  out of  5
rating by Roseline Bien_Aime
"Thank you Mrs.Nikiki Redish for your service and support"
We responded:
"Thank you, Roseline, for your kind words! I'm happy to hear that Nikiki provided you with excellent service and support. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
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Ernest

May 7, 2025

5  out of  5
rating by Ernest
"It was an absolute pleasure speaking with and being helped by Brandon Smith today from State Farm. He was kind and courteous during our conversation. Very helpful and patient. Thank you Brandon for everything"
We responded:
"I'm glad to hear about your positive experience with Brandon, Ernest. His kindness and patience truly make a difference, and I'm grateful to have him on our team. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for your feedback!"
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Norvelle Kent

May 2, 2025

5  out of  5
rating by Norvelle Kent
"Ryan was fantastic! Very knowledgeable and easy to work with!"
We responded:
"Norvelle, thank you for the awesome review! We’re so glad our team made things easy and that Ryan was able to provide a fantastic experience. We’re here anytime you need us!"
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Ihab Elyafe

May 1, 2025

1  out of  5
rating by Ihab Elyafe
"Changed my review below from 5 stars to 1 star. I was quoted a price for my cars and renters insurance, paid for the first month, and then received around a dozen letters in the mail saying my monthly rate was increasing by about $50. When I called, the agent said they raised the rate after checking my score—after taking my payment. That’s completely unacceptable. You should verify everything before giving a quote and charging customers, not after. I switched from my old insurance based on your quote, and now I’m stuck paying more. If you truly cared about customer satisfaction, you would’ve honored the original rate—even if it was your mistake. Old review: I had the pleasure of speaking with Brandon over the phone today regarding car insurance for my family and me, as well as renters insurance—and I couldn’t be more impressed with the experience. He was professional, knowledgeable, and incredibly helpful throughout the entire process. Brandon took the time to explain everything clearly and made sure I felt confident in the coverage options we chose. He made what could have been a stressful task feel easy and stress-free. I highly recommend Brandon to anyone looking for a trustworthy and efficient insurance agent. Thanks again for the outstanding service!"
We responded:
"Thank you, Ihab, for sharing your experience! I'm delighted to hear that Brandon was able to assist you with your insurance in such a professional and helpful manner. It's wonderful to know that he made the process easy and stress-free for you. We truly appreciate your recommendation and are here for any future insurance needs or questions you may have."
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C sa

May 1, 2025

5  out of  5
rating by C sa
"Brandon Smith has been the best insurance representative at Statefarm West Chapel, Florida. I recently renewed my policy with him, and he was able to provide me excellent assistance in regards to making sure that my policy is active and is accurate. Not only that he was able to set up a separate homeowners policy session with me to go over all the policy detail details to make sure that I am completely Covered for my auto and Home policy. If you have any questions, please feel free to reach out to Brandon Smith at the Wezley Chapel Florida State Farm office. Thank you, Brandon!"
We responded:
"Thank you for sharing your experience! I'm happy to hear that Brandon provided such excellent assistance with your policy renewal and took the time to ensure everything was accurate and comprehensive. It's great to know he was able to set up a detailed session for your policy as well. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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Pairris Jones

April 29, 2025

5  out of  5
rating by Pairris Jones
"Drayke McPhillips provided superior customer service, a tailored plan that was perfect for my needs, and an unparalleled level of expertise that gave me confidence in State Farm’s coverage. I highly recommend anyone to conduct business with State Farm (Be sure to ask for Drayke). I’m a Happy Customer !!!"
We responded:
"Thank you, Pairris, for sharing your experience! I'm delighted to hear that Drayke provided you with exceptional service and a plan that fits your needs perfectly. Your recommendation means a lot, and we're grateful to have you as a satisfied customer. If you ever need further assistance, don't hesitate to reach out!"
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Lori Hoffman

April 24, 2025

5  out of  5
rating by Lori Hoffman
"It was a great experience dealing with your insurance agent Brandon Smith of Wesley Chapel he was able to change my insurance from Geico to State Farm it was actually the same price per month but increased my coverage which was necessary"
We responded:
"Thank you, Lori, for sharing your experience! I'm glad Brandon was able to assist you in transitioning from Geico to State Farm while enhancing your coverage. It's wonderful to know that you found value in the change. If you have any questions or need further assistance, feel free to reach out to our office."
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Karla Marriott

April 24, 2025

5  out of  5
rating by Karla Marriott
"Brandon Smith was super helpful. He reviewed everything in detail and made sure I had no unanswered questions by the end of the call."
We responded:
"Thank you, Karla, for sharing your experience! I'm happy to hear that Brandon was able to assist you thoroughly and ensure all your questions were addressed. We're here to help, so feel free to reach out if you need anything else."
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David Daniel

April 21, 2025

1  out of  5
rating by David Daniel
"It is now 8 months after our date of loss and we still have a tarp over our roof! State Farm has done nothing but drag their feet, raise rates and has still not made any payment towards repairs. After thirty years as a customer, this is a disgusting disappointment. It's not the same company that it used to be."
We responded:
"David, thank you for sharing your experience. I’m genuinely concerned to hear about the issues you've faced with your claim and the delays in resolving your roof repairs. Your loyalty over the past thirty years is truly valued, and I apologize for any frustration this situation has caused. Please reach out to our office so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we are here to assist you."
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Shirley Loiselle

April 15, 2025

5  out of  5
rating by Shirley Loiselle
"Very professional and quick and kind!"
We responded:
"Thank you, Shirley! I'm happy you found our service professional, quick, and kind."
Profile photo of Beth Flores

Beth Flores

April 6, 2025

5  out of  5
rating by Beth Flores
"Ryan was a great at leading me through the insurance process. He answered my questions and was professional. Great service"
We responded:
"Thank you, Beth, for sharing your experience! I'm happy to hear that Ryan was able to guide you through the insurance process and provide the answers you needed. We're grateful for your feedback and are here to help with any future questions or needs!"
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Lois Evans

April 2, 2025

5  out of  5
rating by Lois Evans
"Ryan was very helpful in helping me chose the best options for my needs. Very friendly and knowledgeable."
We responded:
"Thank you, Lois, for sharing your experience! I'm happy to hear that Ryan was able to assist you in finding the best options for your needs. His friendly and knowledgeable approach is something we truly value. If you have any more questions or need further assistance, feel free to reach out to our office anytime."
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toni roberts

April 1, 2025

5  out of  5
rating by toni roberts
"Great guys made things easy. Stephen and Gary were outstanding !"
We responded:
"Thank you, Toni! I'm glad to hear that Stephen and Gary made things easy for you. They truly are outstanding team members. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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James Drain

April 1, 2025

5  out of  5
rating by James Drain
"I was put at ease very quickly by Brandon Smith He explained everything slowly and easy for me to understand I had a good experience"
We responded:
"Hey, James! Thanks so much for sharing that Brandon took the time to ensure everything was clear and easy to understand. It makes my day hearing that he made the experience a good one for you. If you ever have more questions, we are here to help."
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Albert Diaz

March 31, 2025

5  out of  5
rating by Albert Diaz
"Ryan B... Was and is an outstanding agent. He gave me the best quote available and I signed up back to State Farm. His Customer Service SKILLS were very good, he listen to my needs and concerns and answered all my questions.....will be recommending and sending new customer his way ......Thanks RYAN....."
We responded:
"Thank you, Albert, for sharing your experience! I'm happy to know that Ryan provided you with an excellent quote and attentive service. It's wonderful to hear that he listened to your needs and addressed all your questions. We truly appreciate your recommendation and look forward to assisting any new customers you send our way. If you have any more questions or need further assistance, feel free to reach out!"
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Rena Renee Cantway

March 28, 2025

5  out of  5
rating by Rena Renee Cantway
"Brandon Smith & Christina Carrera were both most helpful and patient. Christina was definitely patient helping me with the homeowners insurance as there was quite a bit I did not understand at first. Brandon helped me with the auto insurance which was more straightforward. Thanks to both of them I now will go forward with State Farm being my insurance company for my auto insurance and my homeowners insurance!"
We responded:
"Thank you, Rena Renee, for sharing your experience! I'm happy to hear that Brandon and Christina were able to assist you with your insurance needs. Their patience and helpfulness are truly valued. If you have any further questions or need assistance in the future, feel free to reach out to our office. We're here to help!"
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Ron Saunoris

March 28, 2025

5  out of  5
rating by Ron Saunoris
"Brandon Smith from State Farm was great to work with, and he saved me 38% on premiums. Thanks Brandon"
We responded:
"Thank you, Ron, for sharing your experience! I'm happy to hear that Brandon was able to assist you and help save money on your premiums. Our team is always here to support you with any insurance needs or questions. Feel free to reach out anytime!"
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Annalee Horner

March 26, 2025

4  out of  5
rating by Annalee Horner
"Quick, easy, & good communication. Got better coverage and a cheaper rate changing from Progressive :)"
We responded:
"Thank you, Annalee, for sharing your experience! I'm happy to know that our team was able to provide you with better coverage and a more affordable rate. If you have any questions or need further assistance, feel free to reach out. We're here to help!"
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Kerry S

March 20, 2025

5  out of  5
rating by Kerry S
"Great ,friendly and saved me alot if money"
We responded:
"Thank you, Kerry, for your wonderful feedback! I'm happy to know that you found our service friendly and that we could help you save money. If you have any more questions or need assistance, feel free to reach out. We're here to help!"
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Traci Rogers

March 18, 2025

5  out of  5
rating by Traci Rogers
"Client for years... Abbey was super personable and helpful, she got my insurance switched over to my new car with no problem. She went back over the policy with me to ensure my coverage was where it needed to be and that I was happy with it."
We responded:
"Thank you, Traci, for your continued support over the years! I'm glad Abbey was able to assist you smoothly with your transition and review your policy to ensure everything was in order. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Miriam Pagan

March 15, 2025

5  out of  5
rating by Miriam Pagan
"Thank you Cristina Carrera for your excellent service."
We responded:
"Thank you, Miriam, for your kind words! I'm delighted to hear that Cristina provided you with excellent service. Our team is always here to help with any of your insurance needs. Feel free to reach out anytime!"
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Charlene holmgren

March 14, 2025

5  out of  5
rating by Charlene holmgren
"Steven is fantastic gave me a great rate and was easy to talk to"
We responded:
"Thank you, Charlene, for your wonderful feedback! I'm delighted to know that Steven was able to provide you with a great rate and that you found him easy to talk to. Our team is always here to help with any of your insurance needs. Don't hesitate to reach out if you have any questions or need further assistance."
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charlie beck

March 13, 2025

5  out of  5
rating by charlie beck
"Ryan is the man! Save me a ton of money and walked me through my insurance plan step by step and made everything easy. 10/10 would recommend. Him and I are gonna go golfing this Saturday. Just the man! You need to save money on your insurance. Easy answer….. call Ryan!"
We responded:
"Thank you so much, Charlie, for sharing your experience! I'm thrilled to hear that Ryan was able to help you navigate your insurance plan and save you some money. It's wonderful to know you've built such a personal connection with him! Have a blast at your golfing outing this Saturday! If you have any more questions or need a hand, don’t hesitate to reach out to our office."